I stood up slowly, adjusting my thrift-store blazer. Mr. Chen, I said, my voice steady, do you remember the shell company that bought this entire complex eight months ago? He rolled his eyes. What does that have to do with anything, honey? I walked to the front and placed a folder on the podium. Everything, I said. Because I’m the owner. My name is Delaney Cross. I bought this building through Crossroads Holdings LLC in March, and I’ve been living in 4B undercover to see how management actually treats residents. The color drained from his face. That’s impossible, he stammered. You’re a waitress. I nodded. I am. I’m also the woman who inherited three commercial properties from my father and used every dollar to buy this place after I saw how you treated my sister last year. She’s the one who filed the ADA complaint you buried. I opened the folder. Inside were printed emails, recorded voicemails, and unauthorized rent increases spanning two years. Forty-three violations, I said. Discrimination, retaliation, illegal fees, ignoring habitability requests. He tried to interrupt. I held up one finger. You’re fired, effective immediately. Security will escort you to your office to collect your things. But before that, I turned to face the room. Every tenant here who was overcharged is getting a refund with interest by Friday. Every repair request he ignored will be completed within thirty days. Rent is frozen for two years. The room erupted. Mr. Chen sat down slowly, hands shaking. My daughter ran up and hugged my waist. Mom, she whispered, you’re like a superhero. I kissed the top of her head. No, baby. I’m just a landlord who remembers what it feels like to be cold.
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