I wiped my face with my sleeve and asked, very quietly, to speak with the store director. Camille smirked and told me the director didn’t waste his afternoon on walk-ins who couldn’t afford the doormat, and that if I didn’t leave in ten seconds she was calling mall security to escort my defective face out onto the sidewalk. She started counting down. Three other clerks gathered behind her, arms folded, phones half raised like this was going to be their entertainment for the week. An older gentleman browsing watches looked at the floor. A security guard by the escalator turned his back on purpose. That was the moment the private elevator behind the jewelry counter chimed, and the regional president of the entire house — the man whose signature is on every clerk’s paycheck in North America — walked out holding a tablet, looked directly at me, and said, “Sir, I am so sorry we kept you waiting, the board is ready upstairs whenever you are.” Camille’s countdown died in her throat. Her tablet slipped an inch in her hand. He walked past her without acknowledging her existence, shook mine, and mentioned, loud enough for the whole floor, that my family’s foundation had just finalized the acquisition of the parent group’s flagship building, and that today’s visit was a courtesy walkthrough of the staff before restructuring. Then he turned to Camille, still holding the perfume bottle, and asked her, very politely, to hand it to him and to step away from the counter. Her hand was shaking so hard the atomizer clicked twice before she let go. He set it down, looked at her name tag for a long second, and said only, “We’ll be in touch about your file by the end of business today.” The older gentleman by the watches finally raised his eyes. The other clerks had already backed three steps away from her, like she was contagious. I picked up the small velvet box that had been waiting behind the counter with my name on it the entire time, thanked the president, and walked toward the elevator. Behind me, I heard Camille say my name, just once, in a voice that didn’t sound like hers anymore. I didn’t turn around.
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